Refund & Returns Policy

Effective Date: January 2026

At Caisi Africa, we are committed to providing quality camera accessories and electronics. If you are not fully satisfied with your purchase, this Refund & Returns Policy explains your rights and our procedures clearly and transparently.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unopened, and in its original packaging

  • The return request is made within 7 days of delivery

  • Proof of purchase (order number or receipt) is provided

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective:

  • Used or damaged items

  • Items with missing accessories or packaging

  • Clearance or discounted items (unless faulty)

3. Defective or Incorrect Items

If you receive:

  • A defective item

  • A damaged item

  • An incorrect item

Please contact us within 48 hours of delivery with clear photos or videos as evidence. Once verified, we will offer a replacement, repair, or refund, depending on the situation.

4. Refund Process

  • Approved refunds are processed within 1–3 business days

  • Refunds are issued using the original payment method (M-Pesa, bank transfer, or card)

  • Shipping fees are non-refundable, unless the return is due to our error

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Items must be securely packaged to avoid damage during transit

  • We recommend using a reliable courier service

6. How to Request a Return

To initiate a return, contact us with the following details:

  • Order number

  • Item name

  • Reason for return

  • Photos or videos (if applicable)

Email: info@caisi.africa
Phone / WhatsApp: +254116221122

 

Our team will guide you through the return process.

7. Physical Return Address

Returns must be sent to:

Caisi Africa
PLATINUM PLAZA, 3RD FLOOR SHOP 303

Please do not send items back without prior approval.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us before sending the item back.

9. Policy Updates

Caisi Africa reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

If you have any questions about our Refund & Returns Policy, please contact us. We are here to help and ensure a fair and transparent shopping experience.