Effective Date: 13 August 2026

Welcome to CAISI Africa. These Terms & Conditions govern your access to and use of our website, caisi.africa, and the purchase of products and services from us.

By accessing our website, creating an account, placing an order, or purchasing from CAISI Africa, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About CAISI Africa

CAISI Africa is a retailer of photography, videography, studio, content-creation and related electronic equipment and accessories.

Our contact details are:

Business Name: CAISI Africa
Website: caisi.africa
Email: info@caisi.africa
Phone / WhatsApp: +254 116 221122
Physical Location: Platinum Plaza, 3rd Floor, Shop 303, Nairobi, Kenya

Customers may contact us using the details above regarding orders, products, deliveries, returns, warranties or other enquiries.

2. Use of Our Website

You may use our website for lawful personal or business shopping purposes.

You agree not to:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorized access to the website, server or customer accounts.
  • Interfere with the security or proper operation of the website.
  • Submit false, misleading or fraudulent order information.
  • Copy, reproduce or commercially exploit website content without permission.
  • Use automated systems to collect information from the website in a manner that negatively affects its operation.

We reserve the right to restrict or terminate access to the website where misuse, fraud or suspicious activity is detected.

3. Product Information

We aim to provide clear and accurate information about the products available on CAISI Africa, including product names, specifications, images, prices and availability.

However, manufacturers may change product specifications, packaging or included accessories without prior notice.

Product images are provided for illustration purposes. Minor differences in colour, packaging, appearance or accessories may occur depending on the manufacturer’s production batch.

Where the exact contents of a product package are important to your purchase, please contact us before placing your order for confirmation.

4. Product Availability

Products displayed as available on our website are generally subject to stock availability.

Adding a product to your cart does not permanently reserve that product.

In the event that a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and may offer:

  • An alternative product;
  • A later delivery date; or
  • A full refund for the unavailable item.

We will not intentionally substitute a product without informing the customer.

5. Prices

Unless otherwise indicated, prices displayed on our website are shown in Kenyan Shillings (KES).

We make reasonable efforts to ensure that prices displayed on the website are accurate.

If an obvious pricing or technical error occurs, we may contact you before processing the order. You will have the option to proceed at the correct price or cancel the affected item for a refund.

Any applicable delivery charges will be communicated or displayed before completion of the order where applicable.

We do not intentionally introduce undisclosed charges after an order has been placed.

6. Orders

Submitting an order through our website represents an offer to purchase the selected products.

After an order is placed, you may receive an order confirmation by email, phone, WhatsApp or through the website.

An order may be subject to verification of:

  • Product availability;
  • Customer information;
  • Delivery information;
  • Payment; and
  • Any suspected fraudulent activity.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing, payment failure or stock unavailability.

If we cancel an order that has already been paid for, the amount paid for the cancelled item will be refunded.

7. Payment

CAISI Africa accepts the payment methods displayed or communicated during checkout.

Available methods may include:

  • M-Pesa;
  • Bank transfer;
  • Card or supported online payment methods; and
  • Cash, where applicable.

An order may not be dispatched until the required payment has been received or confirmed, unless another arrangement has been agreed with the customer.

Customers should only make payments through payment details officially provided by CAISI Africa.

If you are unsure whether payment details are genuine, contact us directly using the contact information published on our website.

8. Shipping and Delivery

CAISI Africa delivers products within Kenya and may offer delivery to other locations depending on product type, destination and courier availability.

Delivery times are estimates and may vary because of factors including:

  • Customer location;
  • Courier schedules;
  • Product availability;
  • Public holidays;
  • Weather;
  • Transport disruptions; and
  • Other circumstances beyond our reasonable control.

Applicable delivery charges and expected delivery arrangements will be communicated before or during order fulfilment.

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

For detailed information, please refer to our Shipping & Delivery Policy.

9. Receiving Your Order

Customers should inspect their package as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete or different from the item ordered, please contact CAISI Africa promptly and provide:

  • Your order number or receipt;
  • The product name;
  • A description of the problem; and
  • Clear photographs or videos where appropriate.

Claims involving damaged, defective or incorrect items should be reported within the timeframe stated in our Refund & Returns Policy.

10. Returns and Refunds

Our returns and refunds are governed by our separate Refund & Returns Policy.

For eligible standard returns, a return request should generally be made within 7 days of delivery, subject to the conditions stated in that policy.

Returned products may be required to be:

  • Unused;
  • Unopened where applicable;
  • In their original condition;
  • In their original packaging; and
  • Accompanied by proof of purchase.

Certain products may not qualify for return after use or opening except where defective, damaged, incorrectly supplied or where applicable law provides otherwise.

Customers are generally responsible for return shipping costs unless the return results from a defective, damaged or incorrect item supplied by CAISI Africa.

Please read our Refund & Returns Policy for the complete procedure before returning a product.

Nothing in these Terms is intended to remove any consumer rights that cannot lawfully be excluded.

11. Refund Processing

Where a refund has been approved, we aim to process it within the timeframe stated in our Refund & Returns Policy.

Approved refunds will normally be issued using the original payment method or another mutually agreed method where necessary.

The time taken for funds to appear in a customer’s account may also depend on the bank, mobile-money provider or payment processor.

12. Exchanges

Product exchanges are subject to availability and the conditions stated in our Refund & Returns Policy.

A defective, damaged or incorrectly supplied product may, depending on the circumstances, qualify for repair, replacement, exchange or refund.

Customers should contact us before returning a product.

13. Product Warranties

Some products sold by CAISI Africa may include a manufacturer, distributor or local warranty.

Warranty coverage varies depending on the product and will be determined by the warranty information provided with the product, on its product page, on the receipt or otherwise communicated at the time of purchase.

Unless otherwise stated, warranties generally do not cover damage caused by:

  • Accidents;
  • Misuse or abuse;
  • Water or liquid exposure where the product is not designed for such exposure;
  • Incorrect installation;
  • Unauthorized repairs or modifications;
  • Physical damage;
  • Electrical damage caused by improper power supply;
  • Normal wear and tear; or
  • Failure to follow manufacturer instructions.

Customers should retain their receipt, order confirmation or other proof of purchase for warranty claims.

14. Manufacturer Information

Certain products sold on CAISI Africa are manufactured by third-party brands.

Product names, trademarks, specifications and logos belonging to third-party manufacturers remain the property of their respective owners.

Reference to a manufacturer or trademark does not transfer ownership of that intellectual property to CAISI Africa.

15. Website Accounts

Customers may be able to create an account on our website.

You are responsible for:

  • Providing accurate information;
  • Maintaining the confidentiality of your password;
  • Restricting unauthorized access to your account; and
  • Informing us if you believe your account has been compromised.

CAISI Africa is not responsible for losses resulting from a customer’s failure to reasonably protect their account credentials, except where liability cannot legally be excluded.

16. Promotions and Discounts

From time to time, CAISI Africa may offer discounts, promotional prices, coupon codes or special offers.

Promotions may:

  • Apply for a limited time;
  • Apply only to selected products;
  • Be subject to stock availability;
  • Have specific eligibility requirements; or
  • Be subject to additional promotional terms.

Unless expressly stated otherwise, discounts cannot necessarily be combined with other promotions.

We reserve the right to withdraw or correct a promotion where there has been an obvious error, misuse or fraudulent activity.

17. Intellectual Property

Unless otherwise indicated, content created for the CAISI Africa website, including text, graphics, website layouts, photographs, logos and other original material, is protected by applicable intellectual-property laws.

You may browse and use the website for personal or legitimate commercial purchasing purposes.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our protected website content without prior written permission.

Third-party trademarks and product images remain subject to the rights of their respective owners.

18. Privacy and Personal Information

We may collect and process personal information when customers:

  • Place an order;
  • Create an account;
  • Contact us;
  • Subscribe to marketing communications;
  • Request a return or warranty service; or
  • Otherwise interact with our website.

Personal information may include details such as your name, phone number, email address, billing information, delivery information and order history.

Personal data will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

Please read our Privacy Policy for information regarding how personal information is collected, used, stored and protected.

19. Electronic Communications

When you contact CAISI Africa electronically or provide your contact information during an order, we may communicate with you through channels such as:

  • Email;
  • Telephone;
  • SMS;
  • WhatsApp; or
  • Website notifications.

Transactional communications may include order confirmations, payment information, delivery updates, support communications and return or warranty updates.

Marketing communications will be handled in accordance with applicable requirements and our Privacy Policy.

20. Third-Party Services

Our website may use or link to services operated by third parties, including:

  • Payment processors;
  • Delivery and courier companies;
  • Social-media platforms;
  • Mapping services; and
  • Other technology providers.

These third-party services may operate under their own terms and privacy policies.

CAISI Africa is not responsible for third-party websites or services that are outside our reasonable control.

21. Website Availability

We aim to keep caisi.africa available and functioning correctly.

However, uninterrupted website access cannot be guaranteed. Temporary interruptions may occur because of maintenance, hosting issues, updates, security incidents or circumstances outside our control.

We may update, suspend or modify parts of the website where reasonably necessary.

22. Limitation of Liability

To the extent permitted by applicable law, CAISI Africa will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms is intended to limit a customer’s mandatory rights under applicable consumer-protection laws.

23. Customer Responsibilities

Customers are responsible for ensuring that:

  • Information supplied when ordering is accurate;
  • The selected product is suitable for its intended purpose;
  • Compatibility requirements have been checked where applicable;
  • Products are used according to manufacturer instructions; and
  • Relevant safety instructions are followed.

If you are unsure whether a product is compatible with your camera, device or other equipment, contact us before purchasing.

24. Fraud Prevention

We reserve the right to conduct reasonable verification where an order appears unusual or potentially fraudulent.

We may delay, decline or cancel suspicious transactions where reasonably necessary to protect customers, CAISI Africa or our payment providers.

Customers must not knowingly provide false identity, contact, payment or delivery information.

25. Force Majeure

CAISI Africa will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, government restrictions, strikes, transport disruptions, internet or telecommunications failures, civil disturbances, supply-chain disruptions or other events that could not reasonably have been prevented.

We will make reasonable efforts to communicate significant delays affecting customer orders.

26. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business operations or applicable requirements.

The latest version will be published on this page together with its effective or updated date.

Changes will apply from the date they are published unless otherwise stated.

27. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya.

Nothing in these Terms is intended to restrict any mandatory rights or remedies available to consumers under applicable Kenyan law.

28. Dispute Resolution

If you have a complaint or dispute concerning a purchase, please contact us first so that we can attempt to resolve the matter fairly and promptly.

Where a dispute cannot be resolved directly, either party may pursue the remedies available under applicable Kenyan law.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms & Conditions, together with our:

  • Refund & Returns Policy;
  • Shipping & Delivery Policy;
  • Privacy Policy; and
  • Any product-specific or promotional terms;

form the applicable terms relating to use of our website and purchases from CAISI Africa.

Where a specific product, warranty or promotional term conflicts with these general Terms & Conditions, the more specific applicable term will govern to the extent permitted by law.

31. Contact Us

If you have questions about these Terms & Conditions, an order or any of our policies, please contact:

CAISI Africa
Location: Platinum Plaza, 3rd Floor, Shop 303, Nairobi, Kenya
Phone / WhatsApp: +254 116 221122
Email: info@caisi.africa
Website: caisi.africa

We aim to provide clear, fair and transparent information to all our customers.

Last Updated: 13 August 2026