Privacy Policy

Effective Date: January 2026

At Caisi Africa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from www.caisi.africa.

1. Information We Collect

When you interact with our website, we may collect the following information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Payment confirmation details (we do not store full card details)

b) Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about your orders, deliveries, or inquiries

  • Improve our products, services, and website experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

Caisi Africa uses cookies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Delivery and logistics partners for order fulfillment

  • Payment service providers (M-Pesa, banks, card processors)

  • Legal or regulatory authorities when required by law

All third parties are required to handle your data securely.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted online.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Meet legal and accounting obligations

  • Resolve disputes

When data is no longer required, it is securely deleted.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Caisi Africa does not knowingly collect personal information from individuals under the age of 18.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Caisi Africa
Email: info@caisi.africa
Phone / WhatsApp: +254116221122

Physical Address: PLATINUM PLAZA, 3RD FLOOR SHOP 303

By using our website, you agree to the terms of this Privacy Policy.