Delivery Options Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message from Courier

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Courier Offices

Exchange or Return of Goods

We want you to shop with confidence.

  • Return Window: 7 days from the date of delivery

  • Eligible Items: Unused items in original packaging with all accessories

  • Non-Returnable Items: Custom orders, opened memory cards, or items with physical damage not caused by shipping

  • How to Return: Contact our support team via WhatsApp or Live Chat. We’ll guide you through the return process.

Once the item is received and inspected, your refund or exchange will be processed within 1–4 business days.

At Caisi, your satisfaction is our priority. If something isn’t quite right with your order, we make the return or exchange process simple and stress-free.

🔄 Eligible Returns or Exchanges

You may request a return or exchange within 7 days of delivery if:

  • You received the wrong item

  • The item arrived damaged or defective

  • The product is not as described

  • You ordered the wrong item by mistake

⚠️ Items must be unused, in original packaging, and with all included accessories.

📦 Steps to Request a Return or Exchange:

  • Contact Our Support Team

    • WhatsApp: +254-707888338

    • Include your Order Number, Item Name, and reason for return or exchange.

  • Attach Photos (If Applicable)

    • If the item is defective or damaged, please send clear photos to help us process your request faster.

  • Wait for Confirmation

    • Our team will respond within 24–48 hours with approval and instructions.

  • Ship or Drop Off the Item

    • You may drop the item off at our Nairobi location or use a recommended courier.

FAQs

My order hasn't arrived yet. Where is it?

Call +254116221122 You will be updated about the status of your order and the expected delivery date.

 
 
Do you deliver on public holidays?

Kindly contact us to know if we will be opening during that particular Holiday

Do you deliver to my Location?

We do deliveries nationwide and Across East Africa

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.